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Consequently, when we began to use these amazing smart phones, the information in the first book about cell phones became almost instantly obsolete. Further, as the newest generation began to enter the workforce, their comfort level and dependence upon technology and social media created a huge need for new guidelines. Although some absolutes may seem to apply across decades and generations, in most cases, true etiquette is just common sense about appropriate behavior.

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A new age requires either new rules or modifying old ones. What are some practical suggestions for learning to work together in open pods? Companies that opt for an open office should conduct some effective training, and then monitor general behavior and require people to observe agreed-upon behaviors. An ongoing reality check should remind each of us not to do the things to others that annoy us in the workplace.

The reason I said that the company should accept responsibility for monitoring these situations is that the company made the decision to go with an open office.

The Etiquette Edge

If the company chooses not to create or enforce workable guidelines, you may have to handle the issue yourself. Let the person know that you are on a deadline, under stress, or perhaps suffering from a migraine, and tell him or her that you really need quiet surroundings. Put the responsibility on yourself rather than appearing critical of the other person.

When all else fails, noise buffering headphones are a good alternative.

The Etiquette Edge

The disadvantage, of course, is that you may fail to hear the things you should be hearing. JVM : In what ways do our devices create barriers between people that have etiquette implications? BL : Etiquette is all about respecting others while taking care of ourselves as well.

In many cases, our devices have become both a crutch and a hiding place. Notice the next time you get on an elevator. How many people grab their phones and stare at their emails or Facebook postings to avoid even making eye contact with others. Particularly, using these devices in meetings speaks volumes about the importance one puts on the discussion. So, rather than a collection of prissy rules, etiquette should be based on common sense and regard for others. For example, not many people today believe that men should always open doors for women.

Rather, we open doors for our fellow human beings. If someone believes that the rampant rudeness that permeates our society is somehow preferable, then perhaps that person will eschew etiquette as outdated. However, many people conclude that behaving courteously and respectfully in a rude world can be a competitive advantage. You can concentrate instead on the situation at hand and be a star.

JVM : Our nation currently has a presidential candidate who apparently thrives on put-downs and a general lack of civility or courtesy.

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Understanding the Unwritten Rules of Business - Erin Wolf - TEDxNashvilleWomen

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